**WORK AT IMPACK**: Impack is a company deeply committed to progress and dynamic growth. Our workplace fosters an environment where your potential takes center stage. We’ve nurtured an environment where each team member has an equal opportunity to access knowledge development and to have the chance to elevate their skills and work attitudes. - At Impack, we understand that the capacity development will become the foundation for our employees in achieving their path to their personal and professional success. This, in turn, will pave the way for a more productive and sustainable workplace. **IT Support Staff** **Requirements**: - Bachelor’s degree majoring in Computer Engineering. - Minimum 1 (one) year of work experience in IT networking, IT support or related fields. - Good knowledge and have experience in implementation of network hardware & software (e.g. router, manageable switch, VLAN, WAN, VPN, RADIUS) and cabling. - Proficient in hardware and operating system troubleshooting. - Understand Active Directory Windows/LDAP and NAS system management. - Eager to learn, with excellent interpersonal and communication skills. - Good analytical thinking with problem-solving attitude. **Main Job Description**: - Install, monitor and troubleshoot network system. - PC and notebook management. - Maintain and repair hardware devices (e.g. PC, printer, IT peripheral) and operating system (e.g. Windows OS, Mac OS). - Provide technical support and assistance throughout the organization and its subsidiaries